● 1. Pre-sale service
√ 1.1 Send specialists to introduce domestic and foreign crane industry implementation standards for users, introduce the product characteristics and general situation of our factory, and choose high-quality and cheap products for users and provide decision element materials.
√ 1.2 technical solutions, send specialized technical personnel, business personnel for technical exchanges, business disclosure. Can organize your company personnel to visit the factory guidance. In the whole communication before and after the product performance, characteristics, scheme design drawings and various parameters, and actively cooperate with your company to choose a satisfactory product manufacturer, even if due to other factors, did not choose our products, our factory is willing to provide technical advice for your company on this project, so that your company to purchase advanced technology, reasonable price, reliable performance of the product.
● 2. In-sale service
√ 2.1 our factory in the technical design, optimize the design, excellence, close cooperation with your company to ensure the smooth development of the design work, and actively listen to the requirements of the site operator, improve the design, if your company has change needs, the use of units have special needs, our factory will try to meet its requirements, and try our best to coordinate with all aspects of cooperation.
√ 2.2 choose the domestic parts manufacturers, not only to meet the performance requirements, but also to facilitate future maintenance, accessories supply.
√ 2.3 in the manufacturing process, we fully cooperate with the arrangement of drawing review, product supervision, inspection and acceptance and other stages of work, so that all the work before product delivery can be carried out in an orderly manner.
● 3. After-sales service
√ 3.1 After-sales service principle
3.1.1 Adhere to the "user first" principle
In the online mall project technical support and after-sales service, we always adhere to our consistent quality management policy, adhere to the "customer first, quality, reliable, applicable" service principle, to ensure that the purchaser to provide perfect and thoughtful after-sales service and technical support.
3.1.2 Always to provide the purchaser with professional, standardized, diversified services for our company's service purpose
Our company has a perfect after-sales service team, a special department is responsible for the full range of technical support and service to the purchaser, from telephone consultation, fax, email, until the purchaser on-site service, we will respond to the purchaser's request at the fastest speed, deal with the purchaser in the use of goods in the various problems and failures, to ensure that the purchaser's work is carried out normally.
√ 3.2 after-sales service commitment
3.2.1 Content of Commitment
Provide timely and quality service. Our company will provide customers with long-term system use, installation, commissioning, maintenance training, to facilitate customers to master the use of equipment.
3.2.2 Response Time
Our company promises to provide 7×24 hours service after signing the contract. Respond within 1 hour after receiving the notice, provide solutions within 8 hours for general faults, and solve complex problems within 24 hours. Provide solutions and assign personnel to the scene to solve the situation.
3.2.3 Timely supply of spare parts to ensure customer satisfaction
(1) Timely reflect user needs;
(2) Provide high quality and low price products to ensure timely delivery (30 days delivery time);
(3) Strictly control product quality;
(4) Proper packaging to prevent missing damage.
√ 3.3 After-sales service methods and standards
We provide after-sales service including telephone support, email, on-site support in three ways.
3.3.1 Telephone support service
Provide service to customers by telephone, guide customer engineers to perform corresponding operations to complete the relevant service content, to ensure that customer needs can get timely and accurate feedback.
When customers encounter any technical problems in the daily use process, they can directly call the after-sales engineer, 7*24 hours to provide support response service.
In case of emergency, you can also call our engineer directly to seek the fastest response.
Our company will record and classify all telephone problems, transfer them to the corresponding technical support and service team according to the category of telephone problems and the urgency of the event, provide complete and accurate answers in time, and form a "Customer Information Processing Sheet" for storage.
3.3.2 Email Services
Customer's technical or non-technical questions and suggestions can be sent to us by E-mail. The relevant personnel will reply within 8 hours and give professional solutions.
3.3.3 On-site Support Services
For more complex problems, the branch will send engineers to the site, through careful investigation and research, to solve the substantive problems for customers.
